Contact Us
At Crazy Star Casino, we understand the importance of prompt and reliable customer support. We're committed to providing assistance whenever you need it, via multiple channels and languages.
Customer Support Availability
We offer 24/7 email support for all our customers. Please use this channel for any queries or concerns that require attention outside regular business hours.
Live Chat Support
Live chat is available. Our team will be happy to assist you with your query in real-time.
Email Support
If you prefer to contact us via email, please use our support address. We'll respond to your queries as soon as possible during business hours (Monday-Friday, 9am-5pm GMT).
Help Centre and FAQ Reference
Our comprehensive help centre is available on the website, containing detailed guides and troubleshooting tips for common issues.
Verification or Account-Help Support
For assistance with account verification, please contact our support team via email. They'll be happy to guide you through the process and resolve any related queries.
Responsible Gambling Assistance
If you're experiencing problems related to gambling addiction, we encourage you to reach out to our responsible gaming team. We offer tools and resources to help manage your account and maintain a healthy relationship with online gaming. Please use our support email address for this type of query.
Technical Support
For technical issues or troubleshooting, please refer to our help centre first for step-by-step guides. If you're unable to find the solution there, feel free to contact our support team via live chat during business hours or via email at any time.
Complaint or Dispute Guidance
If you have a complaint or dispute regarding your account, services, or transactions with Crazy Star Casino, please contact us directly. We strive to resolve issues promptly and fairly.
Communication Response Expectations
We aim to respond to all inquiries during business days. If you don't receive a response in this time, it may be due to technical reasons or volume of emails received.
Account-Security Assistance
For any concerns about your account security, please contact our support team. They'll guide you through the process and help resolve any issues promptly.
Mobile and Desktop Support Accessibility
Our services are optimized for use on all major devices and browsers. Please ensure that your browser is updated to the latest version for an optimal experience with us.
Multilingual Support
We offer support in multiple languages, including English, French, German, Italian, and Swedish. If you prefer another language, please specify this when reaching out via email or live chat.
Preferred Contact Methods
For your convenience, we've provided several contact options:
We're here to help you with any questions, concerns or issues. We value our customers' satisfaction and your experience on our platform. If at any point you need assistance, please don't hesitate to contact us using the methods mentioned above.
